Last updated: 13th May 2026

House of Koru ("we", "our", or "us") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and protect your information when you use our website, services, or interact with our business.

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1. Who We Are

 

Business Name: House of Koru
Website: www.houseofkoru.com
Email: houseofkoru@gmail.com

If you have questions about this policy or how we handle your data, you can contact us at houseofkoru@gmail.com.

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2. What Information We Collect

 

We may collect the following types of personal information:

 

Information you provide directly

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• Name
   

• Email address
   

• Phone number
   

• Billing or delivery address
   

• Payment information (processed by secure payment providers)
   

Information collected automatically

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• IP address
   

• Browser type
   

• Device information
   

• Website usage data (via cookies or analytics tools)
   

Information from third parties

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• Payment processors
   

• Marketing platforms
   

• Social media platforms (if you interact with us there)
   

3. How We Use Your Information

 

We use your personal data to:

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• Provide and manage our services
   

• Process orders and payments
   

• Communicate with customers
   

• Respond to enquiries or support requests
   

• Improve our website and services
   

• Send marketing communications (only if you have opted in)
   

• Comply with legal obligations
   

4. Legal Basis for Processing Data (UK GDPR)

 

We process personal data under the following legal bases:

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• Consent – when you agree to receive marketing or newsletters
   

• Contract – when processing data necessary to deliver a product or service
   

• Legal obligation – when required for tax or regulatory compliance
   

• Legitimate interest – to improve services and operate our business effectively
   

5. Sharing Your Information

 

We do not sell personal data.

 

We may share information with trusted third parties, including:

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• Payment processors (e.g., Stripe, PayPal)
   

• Website hosting providers
   

• Email marketing services
   

• Analytics providers
   

These providers process data only as necessary to provide services to us.

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6. Data Storage and Security

 

We take reasonable technical and organisational measures to protect your personal data from:

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• Unauthorised access
   

• Loss
   

• Misuse
   

• Disclosure
   

However, no internet-based service can guarantee absolute security.

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7. Data Retention

 

We retain personal data only as long as necessary to:

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• Provide our services
   

• Meet legal or accounting requirements
   

• Resolve disputes
   

8. Your Data Protection Rights

 

Under UK GDPR, you have the right to:

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• Access your personal data
   

• Correct inaccurate data
   

• Request deletion of your data
   

• Restrict or object to processing
   

• Withdraw consent for marketing
   

• Request data portability
   

To exercise these rights, contact us at houseofkoru@gmail.com.

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO).

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9. Cookies and Tracking

 

Our website may use cookies and similar technologies to:

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• Improve website functionality
   

• Analyse website traffic
   

• Remember user preferences
   

You can manage or disable cookies through your browser settings.

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10. Third-Party Links

 

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites.

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11. Changes to This Privacy Policy

 

We may update this Privacy Policy occasionally. The updated version will always be posted on our website with the revised date.

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12. Contact Us

 

If you have any questions about this Privacy Policy or your personal data, contact:

House of Koru
Email: houseofkoru@gmail.com